COMPLAINT 

1. The Administrator imposes liability for the non-conformity of the Product with the Agreement. For agreements obliging the distribution of the Goods to the Consumer, including in sales announcements, delivery agreements and agreements on the trade of goods, not complying with the provisions of the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended), regarding warranty for defects.

2. Liability has been issued for the lack of conformity with the Agreement of the Product, which is at the time of its delivery and is disclosed within two (2) years from that moment, unless the expiry date of the Product for use, use by the Seller, its legal predecessors or a Person who is active in their users, is primary. It is presumed that the lack of conformity of the Product with the Agreement, which is available two (2) days later from the time of delivery of the Product, is at the time of its delivery, unless otherwise confirmed or this presumption cannot be ensured by the specification of the Product or the nature of the lack of conformity of the Product with the Agreement.

3. If the product is not in conformity with the Agreement, the Consumer may have it repaired or replaced. The solution may provide a replacement when the Consumer repairs, or the seller may cause damage, when the Consumer replaces, the device for bringing the Product into conformity with the Agreement, in the manner chosen by the Consumer, is or would require the transfer of costs to the Seller. If repair and replacement are possible or costs related to the sale are required, he may refuse to bring the product into conformity with the Agreement.

4. The Seller shall provide repair or replacement within the time from the time the message is notified of the lack of conformity with the Agreement, and without providing inconvenience to the Consumer, the product specifications, and the purpose for which the Consumer acquired it. Repair or replacement costs, including postage, shipping, labor and materials, introduced by the carrier. For this purpose, the Consumer makes the Product available to the Seller, repaired or heated. The Seller collects the Product from the Consumer at its own expense.

5. If the product is not in compliance with the Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the agreement, when: a) the Seller has brought the Product into compliance with the Agreement;

b) the Seller has not brought the products into compliance with the Agreement;

c) the lack of conformity of the Product with the Agreement continues, despite the seller designating the product for compliance with the Agreement;

d) the lack of conformity of the Product with the Agreement is such that the reason is the price or withdrawal from the agreement, without prior resolution of its repair or replacement;

e) with the transfer of data or it directly results that it did not cause compliance with the Agreement at the time or without receipt of inconvenience to the Consumer.

5. The reduced price must remain in such a case, when the final price with the agreement, in the value of the product not in accordance with the Agreement, remains to the value of the product in accordance with the Agreement. Receipt of the final amount is subject to a price reduction, no later than fourteen (14) days from the date of receipt of the amount with the reduced price.

6. The consumer cannot be rejected from the agreement, the lack of conformity of the Product with the Agreement is irrelevant. It is presumed that the lack of conformity of the Product with the Agreement is maintained.

7. If the product was issued correctly according to the instructions, it is not possible to return the shipment.

8. Complaints regarding products may be made: a) in writing, to the Seller's registered office address: Zjakazumi Katarzyna Zdrojewska, Sokolniki 8c, 62-212 Mieleszyn, Poland b) electronically, to the e-mail address: byZjakazumi@yahoo.com 9 The complaint includes: a) data of the adult complaining (name and surname, correspondence address, e-mail address and contact phone number);

b) exclusion of the complaint and additional content;

c) the Order number, which is displayed in the order confirmation;

d) the original or copy of the purchase insurance (e.g. receipt or invoice) may be divided into a complaint, but is not intended to match it.

RIGHT OF WITHDRAWAL

1. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the Agreement concerning Products purchased in the Store, without giving a reason, by submitting an appropriate written declaration, within fourteen (14) days, counted from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer) of receipt of the Service, content or digital service. This deadline is considered to have been met if the Consumer sends the declaration before its expiry.

2. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller

3. The declaration of withdrawal from the Agreement should be sent to the following address: Zjakazumi Katarzyna Zdrojewska, Sokolniki 8c, 62-212 Mieleszyn, Poland.

4. The Consumer shall return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the Agreement. To meet the deadline, it is sufficient to return the Goods before it expires.

5. The Consumer shall bear only the direct costs of returning the Goods.

6. The Goods should be returned to the Seller's address: Zjakazumi Katarzyna Zdrojewska, Sokolniki 8c, 62-212 Mieleszyn, Poland.

7. The Seller, within fourteen (14) days from the date of receipt of the declaration of withdrawal from the Agreement, shall return to the Consumer all payments made by him, including the cost of delivering the Goods, provided that the payment shall not be returned until the Goods are received back or the Consumer provides proof of their return.

8. If the Consumer has chosen a method of delivery of the Goods other than the cheapest method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him/her.

9. The Seller will refund the payment using the same method of payment as used by the Consumer.

10. The Consumer is liable for a decrease in the value of the Product resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.

11. The right to withdraw from the Sales Agreement does not apply to the Consumer in relation to the Agreement:

a) in which the subject of the provision is non-prefabricated Goods, manufactured according to the Consumer's specifications or intended to meet his/her individual needs;

b) in which the subject of the provision is Goods that deteriorate quickly or have a short shelf life;

c) where the subject of the service is alcoholic beverages, the price of which was agreed upon at the conclusion of the Agreement, and the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;

d) where the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

e) where the subject of the service is Goods, which after delivery, due to their nature, are inseparably connected with other goods;

f) where the subject of the service is audio or visual recordings or computer programs, delivered in a sealed package, if the package was opened after delivery;

g) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;

h) where the price or remuneration depends on financial market fluctuations over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the Agreement;

i) for the delivery of Goods with digital elements, digital services or digital content, not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the provision, the Consumer will lose the right to withdraw from the Agreement, and has acknowledged this, and the Seller has provided him with confirmation;

j) concluded by way of a public auction;

k) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the Agreement specifies the day or period of provision of the service;

l) in which the Consumer has expressly requested the Seller to come to him for the purpose of urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies goods other than spare parts necessary for repair or maintenance - the right to withdraw from the Agreement shall be granted to the Consumer in relation to additional Services or Goods;

m) on the certificate of services, which is the basis for payment of the price, in the case where the Consumer is specified by the Seller to come to him for repair, and the service has already been fully sent for the express and forwarded Consumer.

12. The right to withdraw from the contract covering distance is available to Consumers and Entrepreneurs with the rights of Consumers.

13. The right to withdraw from the Agreement does not apply to the purchase of custom-made products.

OUT-OF-COURT DISPUTE RESOLUTION

1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.

Assistance from the competent permanent consumer arbitration court, operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.

Free assistance from the municipal or district consumer ombudsman.

The ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

2. This chapter entitled "Out-of-court dispute resolution" does not apply to Entrepreneurs with Consumer rights.

By placing an order, you agree to the terms contained in the store's regulations.